At this time we offer one specific SLA in the Forecast FTE calculation - First response time (FRT). And you can easily set FRT parameters for each Workstream!
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<% if (previousArticle) { %>
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<% if (items.length > 1) { %>
<% if (previousTitle) { %>
<% } %>
<% if (nextArticle) { %>
<%= previousTitle %>
<% } %> <%= previousArticle.title %>
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<% } %> <%= nextArticle.title %>In this article
-
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-
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