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How can I leverage Forecast to help with Scheduling?

Eugene Cheok
Eugene Cheok
  • Updated

The Tymeshift Forecast tool is a powerful way for you to visualize, analyze, and manage expected inbound volumes across Workstreams for the future.

Alongside the features that allow you to granularly adjust what sort of tasks or work units that you can expect to come in over a certain period of time, we also offer you the ability to make volume adjustments to account for any unique events that you expect will drive up the number of contacts you will receive - marketing campaigns or scheduled maintenance windows, for instance.

This where the staffing targets and projections come in - using the controls on the right side of the screen, you can configure the Occupancy, Average Handle Time, First Response Time, and Shrinkage for your scenario. The Forecast feature will then calculate how many people you can expect to have scheduled to meet those targets.

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