Once an agent is in Zendesk, they will be able to Start or End their Day in the Tymeshift App. It is important for agents to clock in (Start Day) and out (End Day) so that their activities are properly tracked.
This feature allows your agents to begin their day and Tymeshift will start tracking all activities. If agent clocks into a ticket in Zendesk, then their day will automatically start. Otherwise, they should take the following steps:
- Open the Tymeshift App in Zendesk.
- Click on the Start Day button in the upper right corner.
This feature allows your agents to end their day. It is necessary to stop the clock from running and prevent Untracked Time from being recorded. It is especially useful because it helps agents avoid having time tracked after the end of their shift.
To use the End Day feature, agents should:
- Open the Tymeshift App in Zendesk.
- Click on the End Day button in the upper right corner.
Note: In the future, if your agents forget to End Day, you as an admin will be able to automate this step by using Automations. You can find more information or sign up for Early Access here.
Important: please note that due to technical limitations closing Zendesk or logging out of Zendesk will not end the day in Tymeshift automatically.
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