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How does Tymeshift automatically track Agent Activity in Zendesk?

Eugene Cheok
Eugene Cheok
  • Updated

Tymeshift automatically tracks your agents' movements inside of Zendesk. Agents can move from one Ticket to another, start a Chat, or begin a Call, all while Tymeshift monitors and collects the data in real-time. It's that simple!

In addition to Automatic Tracking, you can also create General Tasks (you might know them as AUX states) for lunch, breaks, and other activities. Just a reminder, agents will have to log into these activities manually.

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