Hi, 👋 How can we help?

We're building the fastest WFM on the planet for next generation support teams. Welcome to our help center.

Export an agent list

Eugene Cheok
Eugene Cheok
  • Updated

The Agent Permissions page in Tymeshift allows you to export a list of all of your current agents into a CSV file.

To export your agent list, simply follow these steps:

  1. Go to Admin.
  2. Click on Agent Permissions.
  3. Click on the CSV icon located directly below your name or avatar.
  4. Find the export in the downloaded files list on your computer.

Note: in the exported file, you will see each agent's Agent ID, Name, Email, and Zendesk Role. Agents that have Tymeshift Admin status or are deactivated will be marked as well.

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request