Hi, ๐Ÿ‘‹ How can we help?

We're building the fastest WFM on the planet for next generation support teams. Welcome to our help center.

Will my agents from Zendesk sync with Tymeshift?

Eugene Cheok
Eugene Cheok
  • Updated

Yes, Tymeshift automatically updates your user list set in Zendesk every 12 hours. You can refresh the list at any time by going to Agent Permissions and clicking on Refresh Agents on the top right corner next to the CSV icon. 


This action will also import the user's roles and groups accordingly, directly from Zendesk. 

Note: suspending or downgrading users in Zendesk to an End User role will automatically remove them from Tymeshift. If a Zendesk user doesnโ€™t need Tymeshift access, you can deactivate them in Agent Permissions page.

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request