It is necessary to re-authorize Tymeshift with Zendesk if you are performing one of the following actions:

• Deactivating the original user that authorized Tymeshift with Zendesk.
• Demoting the original user that authorized Tymeshift with Zendesk.
• Changing the user that provides the oAuth permissions.

Important: please make sure to perform the steps below in a timely manner otherwise, the authorization will be broken, and Tymeshift will stop working until re-authorization actions are fully completed.

In order to re-authorize Tymeshift with Zendesk, please follow these steps: 

1. Make sure your profile has administrator rights in both, Tymeshift and Zendesk.
2. Login to the Tymeshift Web App.
3. Go to Admin.
4. Click Settings.
5. Click Show Advanced Options.
6. Click on Revoke Tymeshift>Zendesk Token.
7. Click Re-Authorize Tymeshift with Zendesk.

Note: While you're going through the reauthorization process, a window will appear that will prompt you to create/set up your account again. This is expected and the last part of the reauthorization process, it does not mean you're creating/setting up a new account. You just have to fill in the details and the reauthorization process will be complete.