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Can I see data from before I installed Tymeshift?

Eugene Cheok
Eugene Cheok
  • Updated

It is not possible to retroactively report on productivity. Once installed, Tymeshift will begin tracking your agents’ activity and performance. From that moment on, you will be able to report on their performance, occupancy rate, and much more. 

In the case of historical data for forecasting though, we will be able to collect up to 2 years of data from Zendesk. 

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