This feature allows agents to view their time for a selected period and broken down by day of the week and type of activity. You will need to enable this feature for your agents under the Agent Permissions.
To access this feature simply follow these steps:
- Go to your Tymeshift WebApp.
- Click on the Timecard Icon .
Once you have opened your Timecard you will be able to filter the data you would like to view by agent or by period you would like to analyze.
Once you have filtered the data, from the timecard you will see how much time that agent has spent on Tickets, General Tasks and were in Untracked status.
On the left side of the report, you will be able to access a breakdown and dig deeper into which tickets or General Tasks that agent was clocked into and for how long. You can expand the data by clicking on the arrow on the right side.
Note: timecard feature is not recommended as a sole report for agent performance, it is a complementary tool for other reports that we offer. We recommend Agent Activity or Summary Report for a more admin-focused experience.