With the Who's Working feature of Tymeshift, you will be able to see what each agent is working on and for how long they have been on that particular task. This feature is excellent for keeping track of what agents are doing in real-time, and it also allows better workload distribution when you can see who is working on what.
To open Who's working on the Tymeapp, please follow the steps below.
Click on Who's Working (located in the top menu bar).
Now you will be able to see which agents are working, what ticket each agent is working on each task, and how long they have been working on that particular task.
You can apply filters, search by group, agent view, and organize it by agent name or task.
Take a look at Who's working from the Tymeshift Zendesk app.
NOTE: the Who's Working feature will show you who is working at that moment. You will be able to see what ticket they are working on and how long they have been clocked in. This feature is a must for managers!