Unassigned shifts

Unassigned Shifts are simply shifts without an assignee (makes sense, right?). Depending on your Schedule Settings agents can either take this type of shift with or without a manager's approval. You can also turn this feature off entirely so that agents cannot take Unassigned Shifts. In addition, you can assign an Unassigned Shift to any of your available agents.

• Create Unassigned Shifts
• Approve Unassigned Shifts

Create Unassigned Shifts

To create Unassigned Shifts, follow the steps below:

1. Log into your Tymeshift WebApp.
2. Go to Schedule .
3. Click on the  button located on the upper right of your screen.
4. Enter all of the necessary information and leave the assignee(s) box empty.
5. Click the button.

The shift will appear in your Schedule in the Unassigned row. Once you publish your Unassigned Shifts, those shifts will appear in your agents' My Schedule view. Then, they will be able to take them with or without a manager's approval, depending on your settings. 

Approve Unassigned Shifts

If you allow agents to take Unassigned Shifts with a manager's approval, follow the steps below to approve or deny their requests: 

1. Log into your Tymeshift WebApp.
2. Go to Schedule .
3. Click on the Approvals icon .
4. Approve or Decline your agents' requests by clicking on the appropriate button.