Tymeshift offers an easy-to-use but very comprehensive reporting feature that allows you to view data based on a wide range of criteria including agents, organizations, and Zendesk tags to name a few. These reports are also able to be exported as a CSV file to be downloaded and utilized for various purposes.
Please note that CSV is designed to provide you with raw, unfiltered data. Once you download the file, you can review the data and play around.
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