The table below outlines the Zendesk API endpoints used by Tymeshift as well as a corresponding explanation of what it is used for.
Here's a list of the data we store in our database from the above Zendesk endpoints:
- Ticket IDs / Chat IDs
- Ticket Events (Ticket solved, status changed, etc)
- Agent Profile Name
- Agent Email Address
- Talk Status (Available, Unavailable, Wrap Up, On Call)
- Zendesk Account URL