The Agent Permissions page in tymeshift allows you to export a list of all of your current agents into a CSV file.
To export your agent list, simply follow these steps:
- Go to Admin .
- Click on Agent Permissions .
- Click on the icon located directly below your name or avatar.
- Find the export in the downloaded files list on your computer.
Note: in the exported file, you will see each agent's Agent ID, Name, Email, and Zendesk Role. Agents that have tymeshift Admin status or are deactivated will be marked as well.