Total Time is the total amount of time your agent's have been logged into Tymeshift during the reporting period selected.
This includes all time tracked against Tickets, Chats, Calls, and any custom General Tasks you've created.
Common uses of Total Time
Total Time is used to track the total amount of time an agent has been logged in within a given reported period.
Downfalls of Working Time
Total Time includes unpaid activities such as Lunch. If you're using this time for payroll, we suggest using Working Time instead.