Activity Feed

The Activity Feed allows users to see the latest actions of their agents, within Tymeshift.

Apart from viewing the events, users can also:

• Track how many and what type of events have occurred on a specific day or period
• Determine what data is presented by selecting the following
  
  • Day
  • Agent or Group of agents
  • Agent Views
  • Task Type  
  • Starred or Not Starred

• Star any event – Highlight an event as positive or negative or mark events for review. After the event has been starred, agent who did the event gets a notification which will, depending on the use of the feature, mean: “Good Job” , “Improvement Needed” or “Under Review”
• Open Zendesk tickets directly from the Activity Feed

Accessing Activity Feed:

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