The Activity Feed allows users to see the latest actions of their agents, within Tymeshift.
To access this feature go to Reports 
and click on Activity Feed 
Apart from viewing the events, users can also:
- Filter the data by Agent, Group or Task
- Track how many and what type of events have occurred on a specific day or period
- Determine what data is presented by selecting the following
- Day
- Agent or Group of agents
- Agent Views
- Task Type
- Starred or Not Starred
- Star any event – Highlight an event as positive or negative or mark events for review. After the event has been starred, the agent who did the event gets a notification which will, depending on the use of the feature, mean: “Good Job” , “Improvement Needed” or “Under Review”
- Open Zendesk tickets directly from the Activity Feed
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