Add time to a ticket.
- Ensure the Feature is enabled for the agent that will be adjusting their time (this is done from your Admin Options in Tymeshift).
- Next simply go to any ticket and use the Tymeshift app. (You do NOT need to be clocked in, although you can be while doing this).
- You will see a box next to the notes field that will allow you to manually enter. additional time.
- Enter your time in minutes (1:30) or decimals (1.5) then hit enter.
- Once that is done you will see your time entered by clicking on the arrow pointing right.
It is that Easy!