Rules

Rules allow you to automatically perform actions based on conditions you specify.

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Here are a few examples of how Rules can be used:

To automatically clock an agent out that forgets to clock out.
To send a notification to a customer support manager alerting them that a ticket is taking an agent longer than expected.
To automatically shift an agent to UNTRACKED TIME if they are inactive/stuck on a task for a longtime.
To keep your data accurate & clean by automatically deleting timesheets if an agent is clocked in for a long time.

Here is how to:

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