How the Auto Clock-in Feature works.
- You Log in for the day
- Open a ticket
- This will automatically shift you when you open that ticket
- Move on to a new ticket (shifts you again)
- Clock out for the day
To activate simply open the drop down menu in your app in Zendesk and select "Admin Options"
Next select the agent you want to edit and check the box next to "Enable Auto Clock" and then select the appropriate Clock In/Out options and your changes will save automatically!