Tymeshift automatically tracks all of the time that agents spend in Zendesk. Make sure to enable Automatic Tracking under Agent Permissions for all the agents you wish to track!
To do so, please follow these steps:
- Go to your Tymeshift WebApp.
- Click on Admin .
- Click on Agent Permissions .
- Select an agent you want to enable this option for.
- Tick option.
With Automatic Tracking On, Tymeshift can do time and attendance management for most of your workflows! The first activity that the agent does for the day will automatically clock him in and start the day. Nonetheless, in case you would like to, your agents can also manually Start and End your Day.
In addition to this, every activity your agent has inside of Zendesk, such as work on Tickets, Chat and Calls will be automatically tracked. In case your agents do work outside of Zendesk, we advise creating General Tasks for your agents to clock into, in order not to have big block of Untracked time (time that is tracked automatically and involves activity inside Zendesk Dashboard or any other activity that is not directly related to working on a Ticket, Chat or Call).