The productivity report allows you to quickly view the ticket activity of your agents or groups of agents. The following metrics are utilized by this report:
How to run a Productivity Report:
- Access this feature by accessing the Reports drop down and selecting Productivity Report
- Select your reporting criteria
Viewing the data:
- Search by Agent Name, Ticket # or Productivity Metric
- You are also able to sort by date or time
- Click on any Ticket # to open that ticket up in Zendesk
- Export any report as a .cvs by clicking the 'Export' button
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