Time Off Reasons is where you can create and manage the different types of time off your agents can take. By default, you will see three of them already created for you: vacation day, sick day, and personal day.
Important: Time Off Reasons only works with our new Automated Schedule.
This feature, along with Teams, Workstreams, and Locations, is part of Organization Structure, and here's how to access it:
- Hover over the Admin section
. - Go to Organization Structure.
- Scroll to the bottom and click Time Off Reasons.
In the following sections, you will learn how to create additional Time Off Reasons, and how to edit or delete the ones already available.
To add any additional Time Off Reasons for your organization:
- Select the plus button
on the top right corner of the screen. - A modal will pop up where you will be asked to specify:
- Name of the Time Off Reason
- Type - Planned or Unplanned
- Click
to finish the creation process or 
if you want to cancel this action.
To edit an already created Time Off Reason (for example, if you made a mistake while creating a Time Off Reason or the Type has changed), here are the steps to follow:
- Hover over the selected Time Off Reason and you'll see an Edit option under the Action column.
- Click Edit and the modal will show up where you can perform your changes:
- Name of the Time Off Reason
- Type (Planned or Unplanned)
- Click to finish the editing process or if you want to cancel this action.
To delete any of the Time off Reasons takes just a few clicks:
- Hover over the selected Time Off Reason.
- Click on the
icon. - Confirm your action by clicking on
to delete it or to cancel this action.