Computer Telephony Integration (CTI) is a technology that integrates phones with computers so that they can communicate with one another. CTI makes it possible for companies to use computers to manage call centers and phone support.
Tymeshift can integrate with Zendesk's CTI partners that create tickets. That is the only requirement since the integration functionality is based entirely around Zendesk and not the provider.
If your system meets the necessary requirements, please contact us, and we will work with you to complete this integration.