Agent Views allows you to create Groups within tymeshift without having to restructure your Zendesk Groups. This is useful if your organization requires a different way of grouping your agents than your current Zendesk Groups structure.
Agent Views can be used for real-time monitoring purposes as well as for Reporting and Schedules. You can use Agent Views with a variety of tymeshift features such as Who's Working, Schedules, Reports, and Activity Feed.
You can create an Agent View by doing the following:
- Click on Admin
.
- Click on Agent Views
.
- Click on
.
- Add the View Name and Members (agents you want to be a part of that View).
You can edit an Agent View by doing the following:
- Click on Admin
.
- Click on Agent Views
.
- Find the View that you want to edit or delete.
- Click on the appropriate icon to edit
or delete
the Agent View.
NOTE: Only numbers, letters, spaces and these special characters + * . : _ - are allowed in the Agent View names. Characters like parentheses () are not allowed in the naming of agent views.