Agent Views

Because your organization might need a different way of grouping your agents than your current Zendesk Groups structure we´ve created Agent Views.

This feature allows Admins to create groups within Tymeshift without having to restructure their Zendesk groups organization. 

This Agent Views can be then used for real-time monitoring purposes as well as Reporting and  Schedules.

You can use Agent views within Who´s Working, Schedules, Reports and Activity Feed.