Agent Views

Agent Views allows you to create Groups within tymeshift without having to restructure your Zendesk Groups. This is useful if your organization requires a different way of grouping your agents than your current Zendesk Groups structure.

Agent Views can be used for real-time monitoring purposes as well as for Reporting and Schedules. You can use Agent Views with a variety of tymeshift features such as Who's Working, Schedules, Reports, and Activity Feed.

• Create an Agent View
• Edit an Agent View

Create an Agent View

You can create an Agent View by doing the following:

1. Click on Admin .
2. Click on Agent Views .
3. Click on .
4. Add the View Name and Members (agents you want to be a part of that View).

Edit an Agent View

You can edit an Agent View by doing the following:

1. Click on Admin .
2. Click on Agent Views .
3. Find the View that you want to edit or delete.
4. Click on the appropriate icon to edit  or deletethe Agent View.

NOTE: Only numbers, letters, spaces and these special characters + * . : _ - are allowed in the Agent View names. Characters like parentheses () are not allowed in the naming of agent views.