In order agents to be able to Request Time Off, first make sure you enable this option within Schedule Settings.
Once you´ve enabled this option, make sure you share with your agents how they can request time off, don´t worry its super easy!
1. Go to Schedule and then click "Switch to my Schedule".
2. On the right side, click "Request time off" button.
3. Request Time off window will pop up and they need to fill in the following:
a. Start date
b. Start time
c. End date
*Note that they can apply for partial time off (e.g just 4 hours) or whole day.
d. End time
e. Time off type- time off reason
f. Request details
4. Click the "Submit" button once done.
Their pending time-off request will reflect like this on their schedule.
And once approved, their pre-plotted shift schedule will look like this-
May your agents enjoy their time-off!