Want to make your life a little easier? When you are Scheduling, you can use the Copy Previous Week feature to assign the previous week’s schedule to an agent or group of agents. This is perfect if specific schedules don't change from week to week.
Follow the steps below to copy last week's schedule to this week:
- Click on Schedule .
- Find the agent(s) or a specific group that you want to copy the schedule for using the filters.
- Select the agent or group of agents that you want to schedule by clicking on their name in the main schedule. Their current schedule will automatically be selected.
- Select the week when you want to schedule the agent(s)by clicking on the arrows.
- Click on the button located on the top right of your screen. Make sure you have already published the schedule that you want to copy.
- Click the button.
It's that simple!