If you'd like to track the Chat activity of your agents inside of Zendesk Chat, then you will need to install the Tymeshift for Zendesk Chat App.
To install the Chat app:
- Go to the Tymeshift for Zendesk Chat Marketplace listing
- Click "Install"
- Select your Zendesk Chat account and click Install again
Once the above steps are completed, the chat app will begin tracking your agents activity.
After the app has been installed:
- Authorize the app within Zendesk Chat (This step is necessary in order to show Chat metrics in the Summary Report)
- Verify your Zendesk Chat is configured to automatically create tickets when a chat is initiated
What's the difference between the Tymeshift Support app and the Tymeshift Chat app?
The Tymeshift Support app is our main app that will allow you to perform basic setup and create your Tymeshift account. Our Chat app is a tracking app that tracks agents activities on chats. Thus, you should always install the Tymeshift Support app, first.
The Tymeshift for Zendesk Chat app requires the creation of follow up tickets in order to work. If this functionality is not enabled in your Zendesk Chat account, you'll need to enable it in order to use our Chat tracking functionality.