The Zendesk Quicktab extension prevents agents from duplicating their Zendesk tabs, which guarantees that Tymeshift is able to work at optimal efficiency. This extension is necessary to track all events accurately and track time more efficiently, resulting in correct time analysis outputs. The more accurate your analyses are, the more you can improve your agents' productivity.
Important: in July 2020, Zendesk announced the removal of the extension from the Chrome marketplace and Tymeshift is currently in touch with Zendesk to agree on the extension ownership takeover.