The Zendesk Quicktab extension prevents agents from duplicating their Zendesk Tabs which guarantees that Tymeshift is able to work at optimal efficiency. This extension is necessary as well in order to track all events accurately. It will allow you to track time more efficiently resulting in better time analysis outputs. The better your analyses are, the more you can improve your agents' productivity.
Important: all Zendesk users must install The Zendesk Quicktab extension in Chrome.