The Zendesk Quicktab extension prevents agents from duplicating their Zendesk Tabs which guarantees that Tymeshift is able to work at optimal efficiency.
A few notes about the extension:
- All Zendesk users must install The Zendesk Quicktab extension in Chrome.
- We highly recommend that you install this extension. It allows you to track time more efficiently resulting in better time analysis outputs. The better your analyses are, the more you can improve your agents' productivity.