If your Tymeshift Account Owner has changed, you will need to reassign someone else as the owner of your account. Below are two possible scenarios and how to resolve them.
Scenario 1: Your authorized Tymeshift Account Owner has left or will leave the company soon.
Since this person will no longer be an admin for your Zendesk account, you will need to take the following steps:
- Re-authorize Tymeshift using any other Zendesk admin.
- Contact us so that we can update the details in our system. This way, if we need to reach out to your team, we know who to contact. Please tell us the new account owner’s email address as well as their first and last name.
Important note: Please reauthorize Tymeshift before you remove or downgrade the admin who initially authorized the account. Otherwise, the connection between Zendesk and Tymeshift will be broken.
Scenario 2: The person who authorized Tymeshift will retain Admin Rights on your Zendesk Account.
In this case, you don’t need to reauthorize the app. Please email us and let us know whenever there is a new point-of-contact, we’d appreciate it!
Important note: Please remember that the person listed in your Account Details is not related to the Account Owner. The person in your Account Details is the one who gets Billing and Subscription notifications.