The Zendesk Chat API does not support Global OAuth like Zendesk Support does. Thus, Tymeshift requires an additional layer of authentication in order to collect all of your chat-related metrics.
Please follow the steps below to authorize Tymeshift with Zendesk Chat's API:
1- Go to Settings >>> Account >>> on the top bar API & SDKs >>> click on Add API client
2 - Fill the fields and click on Create API Client
Redirect URLs : https://yourzendeskdomain.tymeapp.com/site/zopimoauthback
3 - Copy the link "this is your client ID"
Note that you also need to enable the option that will create a ticket automatically for each Chat session (you can solve/close these tickets automatically with an automation) :
4 - Go to your Tymeshift Account >>> Admin >>> scroll down and click on Show Advanced Options Settings.
Paste your ID in the field ZENDESK CHAT CLIENT ID and then click on AUTHORIZE TYMESHIFT > ZENDESK CHAT