Warning: This article does not apply to the vast majority of people using Tymeshift and is only intended for users using the legacy version of Zendesk Chat, called Zopim. You'll know you're using the legacy version if you login to your Chat via this URL: https://dashboard.zopim.com
A few years ago, Zendesk acquired a chat company named Zopim. Zopim is now known on Zendesk Chat. After the acquisition, some customers were migrated into the "new" version of Zopim, called Zendesk Chat. However, some customers are still using the legacy version of Zopim.
If you're one of the people using the legacy version, you can still use Tymeshift's Chat App with Zopim. However, there is one weird quirk: Agents must be logged into support while using chat in order to see Chat Apps, and thus, be able to use Tymeshift.
Thus, you should instruct your agents to use the following workflow:
- Open a tab and login to their Zendesk Support account at yourcompany.zendesk.com
- Open a second tab in the same browser and Login to their Zendesk Chat (Zopim) account at dashboard.zopim.com
Agents that follow the above workflow will be able to use the Tymeshift Chat App within Zopim.