On February 12th, 2019 Zendesk announced the depreciation of their v1 apps framework, which will result in the removal of apps running on the v1 framework starting October 14th, 2019.
Will Tymeshift be supporting the new v2 framework?
Yes! Tymeshift has a planned migration path for v2 & our fantastic team is currently working on it.
Do I need to do anything right now?
Nope, not just yet! Right now, everything will keep working as usual. However, in the coming months, you will need to upgrade your existing Tymeshift app to our new v2 app.
When it’s time, you'll receive an email from us letting you know you need to upgrade. We'll walk you through the steps you need to take to upgrade to our new v2 app, and make sure everything is as simple as possible.
Will I be forced to upgrade on a certain day?
Yes. Although once v2 is rolled out, the existing version of our app will continue to work inside of your Zendesk all our customers will be prompted to upgrade to our new version by October 14th since after that date v1 will no longer be supported. When you are ready, we will work with you to make the upgrade process as smooth as possible. Bonus: the only downtime required is agents refreshing their browsers. That’s it!
What happens if I don’t upgrade?
If you wait until October 14th, then the Tymeshift app will be replaced with a placeholder image saying the app is no longer available. Your administrator will need to uninstall the v1 app and install v2. It’s also important to note that none of the data associated with your Tymeshift app will be removed until your administrator uninstalls the app.
We'll continue to update this article with next steps once Tymeshift’s v2 app is live on Zendesk's Marketplace.
Note: EAP to the BETA version of v2 is now closed, however, if you are interested to join tester group, please reach out to us on firstname.lastname@example.org