On February 12th 2019 Zendesk announced depreciation of the their v1 apps framework which will result in the removal of apps running on the v1 framework starting October 14th 2019.
Will Tymeshift be supporting the new v2 framework?
Yes! Tymeshift has a planned migration path for v2. Stay tuned for more on this soon. :)
Will this impact anything today?
Right now, this will have no impact and everything will keep working as normal, however in the coming months you will need to upgrade your existing Tymeshift app to our new v2 app. At that time, you'll receive an email from us and we'll work with you to walk you through the steps to upgrade to our new v2 app.
Will I be forced to upgrade on a certain day?
No. The existing version of our app will continue to work inside of your Zendesk until you are ready to upgrade to our new version. We'll work with you to on the upgrade process which will be quick and require no downtime outside of agent's refreshing their browsers.
Do I need to do anything now?
Not yet. We'll keep this article updated with next steps once the v2 app is live on Zendesk's Marketplace.