The Schedule gives you the ability to filter your view by groups and/or agents. If you want to hide or show a specific group of agents on your Schedule, you can use the Group Filter.
To hide or show specific groups, simply follow the steps below:
- Log into your Tymeshift WebApp.
- Click on Schedule
. - In the right side filtering options, select if you want to show or hide agents without shifts.
- In the Group Settings feature under the gear icon
, select which groups you want to see. Note that agents will only show under their default groups in Zendesk. - Expand each group and select/unselect any agent you want/don't want to appear on your Schedule.
