To hide or show specific groups, simply follow the steps below:
- Log into your Tymeshift WebApp.
- Click on Schedule .
- In the right side filtering options, select if you want to show or hide agents without shifts.
- In the Group Settings feature under the gear icon , select which groups you want to see. Note that agents will only show under their default groups in Zendesk.
- Expand each group and select/unselect any agent you want/don't want to appear on your Schedule.
Important: only groups that have at least one active agent will be shown on the group list in the Schedule.