Schedule in Tymeshift gives you the possibility to filter it by groups and/or agents you would like to see on your Daily/Weekly/Monthly schedule.
In case you want a specific group of agents to be shown in your schedule you can use the Group Filter and Hide groups and/or agents you don't want to see at that particular moment.
- You can choose to have all groups on in the Group Settings Feature or just select the ones you would like to see.
- You can expand each group and select/unselect any agent you want/don't want to appear in your Schedule.
"Select all groups" functionality does NOT turn on agents inside of individual groups if those agents' last state was off.
Important: Agents will show only under their Default groups in Zendesk