To hide or show specific groups, simply follow the steps below:
- Log into your Tymeshift WebApp.
- Click on Schedule .
- In the right side filtering options, select if you want to show or hide agents without shifts.
- In the Group Settings feature under the gear icon , select which groups you want to see. Note that agents will only show under their default groups in Zendesk.
- Expand each group and select/unselect any agent you want/don't want to appear on your Schedule.
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