Hide or show specific groups

The Schedule gives you the ability to filter your view by groups and/or agents. If you want to hide or show a specific group of agents on your Schedule, you can use the Group Filter.

To hide or show specific groups, simply follow the steps below:

1. Log into your Tymeshift WebApp.
2. Click on Schedule .
3. In the right side filtering options, select if you want to show or hide agents without shifts.
4. In the Group Settings feature under the gear icon , select which groups you want to see. Note that agents will only show under their default groups in Zendesk.
5. Expand each group and select/unselect any agent you want/don't want to appear on your Schedule.

Important: only groups that have at least one active agent will be shown on the group list in the Schedule.