This Metric is used to track, by default, the time that end-users spend on-hold, waiting for your agents' answer.
Note: In order to have access to this metric, you will need to have access to our feature Talk Status Tracking.
Hold Time
This Metric is used to track, by default, the time that end-users spend on-hold, waiting for your agents' answer.
Note: In order to have access to this metric, you will need to have access to our feature Talk Status Tracking.
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