Set up Blockout/Exception

When setting up your Shift Templates, you can also add Blockouts and Exceptions.

• Blockout: predefined days or periods when your team cannot request Time Off (for example, during the high season).
• Exception: predefined days or periods when you cannot schedule your agents (for example, bank holidays).

To Add Blockouts and Exceptions simply:

1. Go to Schedule .
2. Click on Shift Templates .
3. Click on Add Blockout or Add Exception .

Note: once you have set your predefined blockouts or exceptions, they will be listed on the left, and you will be able to edit them.