There's no single answer to that question. It really depends on your company's unique goals. Check out this blog post from our CEO, David. It'll help you to learn more about which KPIs you should consider measuring.
Articles in this section
- Why are my Solved Ticket numbers different in Zendesk and Tymeshift?
- How should I choose reporting metrics?
- Can Tymeshift metrics integrate with Zendesk insights (GoodData)?
- Can I see data from before I installed Tymeshift?
- When I calculate the value of a metric myself, I find that it's slightly different than the report. Why?
- What reports can I run in Tymeshift?