There's no single answer to that question. It really depends on your company's unique goals. Check out this blog post from our CEO, David. It'll help you to learn more about which KPIs you should consider measuring.
- Why are my Solved Ticket numbers different in Zendesk and Tymeshift?
- Can Tymeshift metrics integrate with Zendesk Explore?
- When I calculate the value of a metric myself, I find that it's slightly different than the report. Why?
- Can I distinguish bio/bathroom breaks from other breaks?
- Can I see data from before I installed Tymeshift?