Time & Attendance feature generates a report for your payroll purposes, which can then be uploaded into an HR(IS)/ERP/payroll software. We currently integrate with: ADP, Workday, Rippling (coming soon).
This feature will provide a CSV export of all active agents within tymeshift and will show the clock-in and clock-out times during the specified time period. If agent clocks into a General Task that has been excluded from Occupancy, we will also clock the agent out at that time and clock them back in once they clock into a Ticket/Voice/Chat or productive General Task.
You will need to enable the Time and Attendance integration for those active agents whom you would like to have included in the report.
- Go to Admin .
- Click on Agent permissions.
- Select any active agent you want to have on the report and open their profile.
- Scroll down until you see Advanced Options.
- Tick the last option Include in Payroll Export.
Note: if you'll see a pop up showing up with a message saying that you can not apply changes to the agent's permissions due to the applied Role, simply exit the pop-up message as this feature does not integrate with our Roles just yet.
To generate and export your report you'll need to go to your URL bar and edit it so it looks like this: https://yourtymeshiftdomain.tymeapp.com/payroll-report. This will download a CSV file (an example is shown in the above section) for the previous day.
If you would like to see the Time and Attendance report from previous dates, you will need to add &day_past=[Number of days] to the URL. For example, thelink https://yourtymeshiftdomain.tymeapp.com/payroll-report?day_past=6 would give you a report from 6 days ago.
Note: Manually ending the day during a shift will not create a new entry in the Report as we assume that it's the same shift unless there's a 4-hour gap from the initial Start Day event:
Agent 1 Starts day at 8 AM
Agent 1 Ends the day at 10 AM
Agent 1 Continues working from 11 AM until 5 PM (when a new End Day event is registered)
The Report will not take the first End day event into consideration as there's no 4-hour gap from the start of the shift; if the agent needs to be off for a long period of time, we suggest using a General Task (excluded from occupancy) to be sure that this is properly registered on the Report.