We added this metric to our list so that you would have a possibility to look into the Accepted calls metric from a different perspective. This particular metric shows the number of inbound calls that agents answered throughout the selected period of time. We count only the all call legs, otherwise, all agents who handled the call.
Note: in Tymeshift we calculate this metric according to the UTC timezone.
We added this metric to our list so that you would have a possibility to look into the Accepted calls metric from a different perspective:
Important: in order to have access to this metric, you will need to have access to our feature Talk+.