IMPORTANT: This is a legacy feature that is no longer available for customers who signed up for Tymeshift after July 27th, 2022. The functionality of this feature is now available in Reports.
In tymeshift's Summary Report, we have an option to filter data by the channel of the tickets.
Note: If you would like to filter for all activity in a particular channel, you may have to select multiple channels.
Important: The below filtering logic applies for metric points only.
Channels are defined in Zendesk and we categorize them on tymeshift as follows:
Zendesk channel |
tymeshift value |
| web | Web Form |
| chat | Chat |
| twitter_dm | Twitter DM |
| twitter_favorite | Twitter like |
| voice | Voicemail |
| phone | Phone call |
| Facebook Post | |
| api_voicemail | CTI* voicemail |
| api_phone_call_inbound | CTI phone call (inbound) |
| api_phone_call_outbound | CTI phone call (outbound) |
| sms | SMS |
| mobile_sdk | Mobile SDK |
| mobile | Mobile |
| help_center | Help Center post |
| api | Web service (API) |
| sample_ticket | Sample Ticket |
| system | System |