Admin

Intro to Tymeshift

• Tymeshift 101
• Quickstart guides
• Tymeshift trial account

Installing Tymeshift

• Install Tymeshift for Zendesk Support Accounts
• Install Tymeshift for Zendesk Chat App
• Authorize Tymeshift for Zendesk Chat
• Using Tymeshift Chat app with Zopim
• Sign up for Tymeshift for Zendesk
• Log in using Google or local login

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Basics settings

• Global account Settings
• Advanced Settings for admins
• Set your account Timezone
• User Timezone & Switcher
• General Tasks
• Create Rules

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User Permissions

• Agent Permissions in Tymeshift
• Roles in Tymeshift
• Assign Role to multiple agents
• Profile Fields in Tymeshift
• Export an agent list
• Agent Dashboard in Zendesk Support

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Managing users

• Set up Role and Group restrictions
• Permitted Users in Tymeshift
• Agent Views
• Activate or deactivate users in Tymeshift
• Change Tymeshift account owner
• Use Tymeshift with IP restrictions and URL whitelists

Integrations

• Billing: Enable the Freshbooks & Quickbooks Online Integration (BETA)

Early Access Programs

• Sign up for Forecasting early access
• Sign up for Talk Status Tracking early access

Announcements

• Migration from Apps Framework v1 to v2
• Zendesk Suite Ready Program
• Release Notes

FAQ

• Why do I need to install two Tymeshift apps (Chat & Support)?
• What do my agents see in Zendesk when I install Tymeshift?
• Can I create custom features and permissions for just one agent?
• Can I enable notifications for all of my agents without having them do it manually?
• How do I set my week to start on a specific day?
• Can light agents use Tymeshift?

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Security

• General Data Protection Regulation (GDPR)