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  1. Tymeshift
  2. Admin

Intro to Tymeshift

  • Can I trial Forecast?
  • Tymeshift 101
  • What is WFM?
  • Quick Start guides
  • Tymeshift & Zendesk
  • Tymeshift trial account

Installing Tymeshift

  • Install Tymeshift for Zendesk Support
  • Install and Authorize Tymeshift for Zendesk Chat App
  • Login options

Basics settings

  • Global account Settings
  • Manage Timezones
  • Set account Themes
  • Create and manage Rules
  • Create and manage Notifications
  • Change Channel Colors
See all 7 articles

User Permissions

  • Agent Permissions
  • Profile Fields in Tymeshift
  • Export an agent list
  • Roles in Tymeshift
  • Tymeshift App in Zendesk Support
  • Access the Admin Log

Managing users

  • Activate, deactivate or restrict users
  • Agent Views
  • Add a non-Zendesk user
  • Zendesk Role and Group restrictions
  • Change Tymeshift account owner
  • Use Tymeshift with IP restrictions and URL whitelists

Integrations

  • Slack integration

Early Access Programs

  • Sign up for Automated Schedule Early Access Program (EAP)
  • Sign up for Custom Dashboard Early Access Program (EAP)

Announcements

  • Zendesk Makes Strategic Investment in Tymeshift
  • Migration from Apps Framework v1 to v2
  • Zendesk Suite Ready Program
  • Release Notes

Security

  • Data center and network security
  • General Data Protection Regulation (GDPR)
  • HIPAA Compliance

Frequently Asked Questions

  • How can I rename my Tymeshift domain after I changed it in Zendesk?
  • Why do I need to install two Tymeshift apps (Chat & Support)?
  • What do my agents see in Zendesk when I install Tymeshift?
  • Will my agents from Zendesk sync with Tymeshift?
  • Can I create custom features and permissions for just one agent?
  • Can I enable notifications for all of my agents without having them do it manually?
See all 10 articles
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