Frequently Asked Questions
- How channels are defined in the Summary Report?
- Why are my Solved Ticket numbers different in Zendesk and tymeshift?
- How should I choose reporting metrics?
- Can tymeshift metrics integrate with Zendesk Explore?
- Can I see data from before I installed tymeshift?
- When I calculate the value of a metric myself, I find that it's slightly different than the report. Why?