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Missed Calls %
Chats Missed %
Average # of Replies
Median First Response Time
Average Wrap Per Call
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Zendesk groups and impact on reports
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How should I choose reporting metrics?
Why are my Solved Ticket numbers different in Zendesk and Tymeshift?
Can Tymeshift metrics integrate with Zendesk insights (GoodData)?
Can I see data from before I installed Tymeshift?
What reports can I run in Tymeshift?