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  1. Tymeshift
  2. Tracking & Monitoring

Omnichannel tracking

  • Talk+
  • Glossary of terms
  • Manage Timesheets
  • Install Zendesk Quicktab Chrome Extension
  • Automatic tracking (omnichannel)
  • Add time to a ticket
See all 12 articles

Real-time monitoring

  • States Dashboard
  • Who's Working
  • Agent Activity
  • Timecard
  • Dashboard

Frequently Asked Questions

  • Can Tymeshift alert managers about agents' performance?
  • Can I distinguish bio/bathroom breaks from other breaks?
  • Does Tymeshift track Suspended Ticket activity?
  • Are bulk ticket updates tracked?
  • Can I create my own Aux Codes or Aux Statuses?
  • Does Tymeshift track activity on the Zendesk Mobile App?
See all 10 articles
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