Tracking & Monitoring
Omnichannel tracking
- Glossary of terms
- End your day
- Install Zendesk Quicktab Chrome Extension
- Automatic Tracking
- Integration with CTIs
- Use Task Lock
Real-time monitoring
FAQ
- Can Tymeshift alert managers about agent performance?
- Can I distinguish bio/bathroom breaks from other breaks?
- Does Tymeshift track Suspended Tickets activity?
- Does Tymeshift track bulk updating tickets?
- Can I create my own Aux Codes or Aux Statuses?
- Does Tymeshift track activity on Zendesk's mobile app?