Eugene Cheok
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Eugene Cheok created an article,
Quick Switcher Navigation
Tymeshift's Quick Switcher is built for people who like switching features using only keyboard shortcuts — the mark of an advanced user. Mac Hold down Command (CMD) & K buttons at the same time. A ...
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Eugene Cheok created an article,
Import Historical Volume for Forecast
In this article, you can find the steps on how to import Historical Volume into your Forecast below: Access Forecast and choose the Workstream you would like to import the data for Select three do...
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Eugene Cheok created an article,
Login Options
Once you've installed Tymeshift, you can choose how you'd like to access it from the login options below. Authentication within Zendesk Google single sign-on Local login SAML Integration (Coming S...
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Eugene Cheok created an article,
Business Hours for Forecast
In this document, you will learn how to specify the business hours you would like Tymeshift to forecast for. Open Forecast in Tymeshift [Optional] Choose the Day view (any other view you will not ...
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Eugene Cheok created an article,
Rules
Creating Rules lets Tymeshift automatically perform actions based on your specifications. At the moment, the only rule available is to End Day and Delete Timesheet to clean up the times if an agent...
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Eugene Cheok created an article,
How should I choose reporting metrics?
There's no single answer to that question. It really depends on your company's unique goals. Check out this blog post from our CEO, David. It'll help you to learn more about which KPIs you should c...
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Eugene Cheok created an article,
Why are my Solved Ticket numbers different in Zendesk and Tymeshift?
Tymeshift counts Solved Tickets a bit differently than Zendesk does. See here more information about how Tymeshift calculates Solved Tickets.
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Eugene Cheok created an article,
Can I see data from before I installed Tymeshift?
It is not possible to retroactively report on productivity. Once installed, Tymeshift will begin tracking your agents’ activity and performance. From that moment on, you will be able to report on t...
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Eugene Cheok created an article,
Revoke Tymeshift's oAuth Access to Your Zendesk Account
Tymeshift connects to your Zendesk account via oAuth. You may revoke Tymeshift's access to your Zendesk account via oAuth by following these steps: Login to your Tymeshift account and go to Admin ...
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Eugene Cheok created an article,
Clear your cache and cookies
We are always working on updates, improvements, and added functionalities for Tymeshift (just check our Release Notes)! These changes can cause your cache and cookies to become outdated. Once they ...
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