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  1. Tymeshift
  2. Tracking & Monitoring
  3. FAQ

FAQ

  • Can Tymeshift alert managers about agents' performance?
  • Can I distinguish bio/bathroom breaks from other breaks?
  • Does Tymeshift track Suspended Ticket activity?
  • Are bulk ticket updates tracked?
  • Can I create my own Aux Codes or Aux Statuses?
  • Does Tymeshift track activity on the Zendesk Mobile App?
  • How do I track available time?
  • How do I track billable time?
  • How can I track a non-Zendesk user's activity?
  • How does Tymeshift automatically track Agent Activity in Zendesk?
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