FAQ
- Can Tymeshift alert managers about agents' performance?
- Can I distinguish bio/bathroom breaks from other breaks?
- Does Tymeshift track Suspended Ticket activity?
- Are bulk ticket updates tracked?
- Can I create my own Aux Codes or Aux Statuses?
- Does Tymeshift track activity on the Zendesk Mobile App?
- How do I track available time?
- How do I track billable time?
- How can I track a non-Zendesk user's activity?
- How does Tymeshift automatically track Agent Activity in Zendesk?