Hello
How can we help?
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Admin
Account setup and management
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Reporting
Metrics, logic, and reports
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Automatic Scheduling
Let the automation do the magic
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Manual Scheduling
Create and maintain Schedules manually
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Tracking & Monitoring
Omni-channel tracking and real-time monitoring
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Scorecard & Leaderboard
Empower agents & gamify
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Forecast
Inbound volume and staff forecast
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Account & Billing
Subscriptions, pricing, and payments
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Troubleshooting
Fix roadblocks you may encounter
Featured Articles
- Workstreams
- Slack integration
- Zendesk Makes Strategic Investment in tymeshift
- Automated Schedule overview
- Set up Automated Schedule
- Agent Schedule
- What can I do with tymeshift Schedules?
- Talk+
- Customizable Dashboards
- Forecast Overview
- Set up and read Forecast
- Edit Forecast
- How can I reflect different SLAs for each channel/group in the Forecast?
- How often is data imported?
- How far ahead will I be able to create a Forecast for?