How can we help?
Account setup and management
Metrics, logic, and reports
Let the automation do the magic
Create and maintain Schedules manually
Tracking & Monitoring
Omni-channel tracking and real-time monitoring
Scorecard & Leaderboard
Empower agents & gamify
Inbound volume and staff forecast
Account & Billing
Subscriptions, pricing, and payments
Fix roadblocks you may encounter
- Slack integration
- Zendesk Makes Strategic Investment in tymeshift
- Automated Schedule overview
- Set up Automated Schedule
- Agent Schedule
- What can I do with tymeshift Schedules?
- Customizable Dashboards
- Forecast Overview
- Set up and read Forecast
- Edit Forecast
- How can I reflect different SLAs for each channel/group in the Forecast?
- How often is data imported?
- Can I import my own data to the Forecast?
- How far ahead will I be able to create a Forecast for?