How can we help?
Account setup and management
Metrics, logic, and reports
Create and maintain schedules
Tracking & Monitoring
Omni-channel tracking and real-time monitoring
Scorecard & Leaderboard
Empower agents & gamify
Inbound volume and staff forecast
Account & Billing
Subscriptions, pricing, and payments
Fix roadblocks you may encounter
- Slack integration
- Sign up for Automated Schedule Early Access Program (EAP)
- Sign up for Custom Dashboard Early Access Program (EAP)
- Zendesk Makes Strategic Investment in Tymeshift
- What can I do with Tymeshift Schedules?
- Forecast Overview
- Set up and read Forecast
- Edit Forecast
- How can I reflect different SLAs for each channel/group in the Forecast?
- How often is data imported?
- Can I import my own data to the Forecast?
- How far ahead will I be able to create a Forecast for?